Service & Parts Support

For those who have no time for downtime

The backbone of any business is its staff, and – for over 35 years – Locators has relied on the sum of its parts. Like a well-oiled machine, the technical know-how of our service support department has helped other businesses get ahead of their competition. From routine forklift servicing to warehouse system support, we have services suited to every handling and storage operation.
We have the scale and resources of national companies but deliver the high-quality local service you’d expect from a specialist independent. We are not a manufacturer. We are a single-source supplier of industry leading products and services.
Our engineers are carefully chosen for their technical ability, experience and communication skills. Ongoing factory training, combined with our choice of service support levels, ensures you get the very best for your business. If you would like to arrange a free consultation on implementing the improved support services for your business, get in touch. We would be happy to help.

material handling solutions

Materials handling operations within manufacturing sites and warehouses are critical for day-to-day trade. As such, it’s essential you have a system that matches your company’s needs now and allows for growth.

STORAGE SYSTEM solutions

At Locators, we know that every business is unique, and this is where the capability and experience of our storage division really shines. One form of racking might be a fantastic fit in Warehouse A but ill-suited to Warehouse B.

OUR PROCESS

STEP 1

GET IN TOUCH

STEP 2

SITE SURVEY & MEETING TO DEFINE OBJECTIVES

We will arrange a convenient time to come and see you and your site.

STEP 3

PROPOSAL PACKAGE

We will propose a fully costed support package and plan that meets your specific needs and tackles any issues you may have experienced.

STEP 4

FORM A PARTNERSHIP

Over the years ahead we aim to become a valued partner to your business. Read on to see why our clients rely on Locators and what they get from our partnership.

See why our clients rely on locators and what they get from working with us.

What our clients say

We are very pleased with the change from an engine to an electric fleet. The trucks have been well received by our operators as they are comfortable and quiet to drive and give excellent protection from the elements. We even have the option and flexibility to use spare batteries and a simple battery change system if we ever want to work back to back shifts in the future. Locators also design, supply and install all types of racking and storage systems. They reconfigured the CooperVision warehouse for narrow aisle operation which increases the storage density and pallet locations. Locators supplied Aisle-Master articulated forklifts to work in this area.

Coopervision, Hamble

We have worked with Locators for nearly 20 years. We are confident they can always make the best use of the space we have available and provide us with forklifts that are well suited for the long loads and other stock we have to move.

Colin Macgregor
Director, Y Goldberg

Every time we look at an application, Locators approach it like a blank canvas and always recommend the best equipment for our business. Locators have proved themselves as a very reliable and proactive service provider by keeping our trucks working and our fleet costs as low as possible.

Adam Conrad
Group Transport Manager for Covers

Being able to work with one supplier for storage and materials handling has been a benefit to us. Locators managed the complete installation and ensured the correct materials handling equipment was specified for their design. They also service and maintain all of the equipment they have supplied and offer a rack inspection service to make sure our warehouse remains a safe working environment. We are very happy with our new facility and we believe we have made the best use of the available space.

Marc Congdon
Engineering Manager, Costa

We purchased our first Toyota forklift from Locators 14 years ago for our farm. This truck has been very reliable and is still in service so we had no hesitation in deciding to purchase another Toyota machine. Locators recommended an electric forklift for our machinery depot as it is very quiet, has low running costs and does not create any pollution, making it ideal for working both inside and outside. Our operators are very pleased with our new Toyota truck and our business is very happy to be operating a forklift that has such a low impact on the environment.

Ed Smales
Director, NFFM

Locators installed the new racking system within a tight timeframe while our business was fully operational. They have provided us with a facility that has a similar storage capacity and reduced the size of our forklift fleet allowing us to lease one building instead of two. We are very happy with the outcome.

Paul Bickell
Nippon Express

Locators gave us the benefit of working with just one supplier for all of the storage and materials handling requirements of this project. By mixing 3 and 4 wheel trucks from the same model range, we have gained extra pallet locations and have the option to battery change between them and work multi-shift in the future. I was initially sceptical that electric trucks could replace LPG, but I am very pleased with the successful outcome of this project.

Mark Davis
Logistics Supervisor for Hall & Woodhouse brewery

It is a great benefit to us that we have a single source supplier who understands the needs of our business. This saves us time, improves efficiency and ultimately reduces cost.

Richard Horrocks
Smurfitt Kappa

SUPPORT SERVICES

We are a single source supplier of quality products & services

Short term hire & transport

Want to deal with unexpected delays or deadlines brought about by sudden breakdowns or seasonal demands? Locators can help with that; our extensive hire fleet is in great condition and our rental rates are competitive. Our factory-trained mobile engineers maintain over 2,500 machines

Parts Support

If you work with material handling equipment, you know the need for a fast and efficient parts service. We have a team of 6 in our busy parts department, all experienced and all used to dealing with a variety of makes and machines.

Driver training

Employers have a responsibility to ensure staff receive proper training. Otherwise, they risk accidents, damage and downtime. Please call us with your driver training requirements.

CFTS Inspection

CFTS is a national accreditation scheme for Thorough Examination. This is a mandatory inspection that ensures mechanical parts are in safe working order. It is roughly equivalent to the MOT for cars and is specifically for equipment like telehandlers, forklifts, and more.

SAFEPOWER Battery Care & Support

Remove hazardous health and safety risks from your warehouse. Our team will bring de-ionised water, clean and check your battery to ensure everything’s working as it should. If your battery is damaged – we will offer an estimate and repair it while on site.

SEMA Racking Inspections

Our inspection service ensures your warehouse remains a safe working environment. Our SEMA approved inspector will ensure that your storage system is safe and issue a full report of any defects needing attention. In addition to this, we also offer training for your staff to carry out their own interim assessments too.

WHY CONTACT LOCATORS?

Because we are different. We understand the way storage systems integrate with materials handling equipment and our customers’ overall operation. Our independence and wide product range means our customers get what is best for their business in their industry. All backed up by service support that cares and puts our customers first.